About this page
This page applies to customers of the RakizFX Android app and RakizFX iOS app who want to request deletion of their RakizFX account and associated personal data, subject to legal and regulatory retention obligations.
How to request account deletion
Send an email from the email address registered to your RakizFX account to:
Required email subject: Account Deletion Request
Include the following information in your request:
- Full name
- Client ID
Never include your password.
Do not send passwords, one-time passwords (OTPs), PINs, or any other authentication secrets.
Verification and manual processing
Requests are verified manually. The support team will confirm your identity and account ownership using your registered email address and its internal verification process.
The support team processes account deletion requests manually. Deletion is not instant or automated.
Account deletion, not access disablement
This request is for closure of your account and deletion or anonymization of eligible personal data where legally allowed. It is not merely a request to disable login access. RakizFX will not describe deletion as complete unless the support and operational process has removed or anonymized eligible data.
Personal Data We Delete
Subject to confirmation of actual Rakiz systems and mandatory retention obligations, eligible data may include:
- Profile information no longer required for legal or regulatory purposes
- App preferences and non-essential account settings
- Marketing preferences and consents, where applicable
- Device- or session-related data not required for security, fraud prevention, or compliance retention
- Other personal data that is not subject to mandatory retention obligations
Before publication, this list must be validated against actual backend, CRM, and app behavior.
Data We May Be Required to Retain
Certain records may need to be retained to meet legal, regulatory, anti-money laundering, fraud prevention, accounting, dispute resolution, or other compliance obligations.
Retention periods and the exact categories of retained records must be confirmed by the Rakiz Capitals Compliance Team before this page is published.
Processing Time
[TO BE CONFIRMED BY SUPPORT TEAM]
No processing-time commitment is stated until the Support Team confirms the manual workflow and service level.
Contact
Questions and account deletion requests may be sent to support@rakizfx.com.
